1. Acceptance of terms
By using the Mazaya Season Travel website or booking through our team, you agree to these Terms & Conditions and our Privacy Policy. If you do not agree, please do not use our services.
2. Bookings & quotes
Prices shown on this website are indicative seasonal rates. Every booking is confirmed individually by our team (typically via WhatsApp or email) with a final written quote before any payment is taken. All bookings are subject to availability and supplier confirmation.
3. Payment
Payment methods and timing are agreed when your booking is confirmed. We never request card details over chat. Prices are in AED and include our service fee unless stated otherwise; government and supplier fees may vary.
4. Your responsibilities
You are responsible for providing accurate traveller details, holding valid travel documents, and meeting destination entry requirements. Mazaya is not liable for denied boarding or entry resulting from incorrect or missing documents.
5. Changes & cancellations
Change and cancellation rules vary by rate and supplier and are communicated before you pay. See our Refund & Cancellation Policy for details.
6. Visa services
Visa fees include our document review and handling. Approval, processing time, and entry decisions rest solely with the issuing authority; fees for rejected applications are refundable only where the authority refunds them.
7. Liability
Mazaya Season Travel acts as an agent for airlines, hotels and other suppliers. Their conditions of carriage and service apply to your booking. Our liability is limited to the amount paid to us for the affected service.
8. Governing law
These terms are governed by the laws of the United Arab Emirates, and disputes are subject to the courts of Abu Dhabi.